Refund Policy

Last updated: November 9, 2026

The short version

Try Mojn for 30 days first, with no card. Once you've paid, a period you've paid for isn't refunded if you leave early or need fewer seats. That's why annual costs less. Your legal right to withdraw always stays, and if we got something wrong, we'll put it right.

Who refunds

Paddle is the merchant of record for every Mojn subscription: it sells Mojn to you, charges you, and issues your invoices, so refunds go through Paddle. Its Refund Policy and Buyer Terms apply too, and where they give you more than this page, they count.

Cancelling

You can cancel any time under Manage Subscription in Mojn's settings. You keep Mojn until the period you've paid for ends, and it isn't charged again. The time left isn't refunded.

• Annual plans are a commitment for the year, paid up front. Leaving early doesn't refund the rest of it. To go monthly, cancel, then subscribe again once your year is over.
• Monthly plans run to the end of the month you've paid for.
• Removing someone ends their access at once and lowers what you pay from your next renewal. Their seat isn't refunded for the time left, and you can give it to someone else for free until then.
• Deleting your company, or your account if you're the only person in it, ends its subscription at once, with no refund.

Your right to withdraw

If you're a consumer in the EU, the EEA or the UK, you can withdraw from your first payment within 14 days, with no reason needed. Where Paddle offers it, its billing portal has a Request Withdrawal button: Manage Subscription in Mojn's settings links to it. Withdrawing ends the subscription at once and refunds the payment. Buyers elsewhere may have similar rights under their own law; Paddle's Refund Policy lists them.

This right is for consumers, not for companies buying for their business, which Mojn is made for. Paddle may still choose to refund a business that asks within 14 days of a payment, case by case.

If something went wrong

Charged twice, charged after cancelling, or charged for someone who'd already left? Write to us with your company's name and we'll sort it out with Paddle. A business charged tax it shouldn't have been can ask for that tax back within 60 days of the payment, with a valid VAT ID.

Once a payment is fully refunded, its subscription ends, along with access to it.

How to ask

Write to email address — JavaScript required, or to Paddle through paddle.net, where you can also find any payment. Nothing here limits the rights the law gives you.